Return Policy

Thank you for choosing Commercial Motor for your car repair and maintenance needs. We aim to provide you with the best quality services and customer satisfaction. However, we understand that there may be situations where you wish to return or request adjustments to the services we’ve provided. This Return Policy outlines the terms and conditions for returns, refunds, and service adjustments.

1. Return of Services

At Commercial Motor, we take pride in our work and strive to ensure that all car repairs and services are performed to the highest standards. However, if you are not satisfied with the quality of the service, please contact us within 7 days of the service completion.

• Service Quality Issues: If you believe that the service was not performed correctly or as agreed upon, we will assess the situation and offer a resolution, which may include a free rework of the service or a partial refund.
• Request for Rework: If an issue arises from the service we performed (e.g., a part replaced was defective or the repair did not resolve the issue), we will re-inspect your vehicle and correct the issue at no additional cost, provided the problem falls under our warranty and service guarantee.

2. Parts Warranty

For repairs that involve parts replacement, Commercial Motor offers a warranty on parts we provide and install. The warranty period will be specified at the time of the repair and depends on the type of part and manufacturer.

• Warranty Claims: If a part we installed fails within the warranty period, we will replace the part free of charge or offer a refund, depending on the circumstances.
• Exclusions: Our parts warranty does not cover damage caused by misuse, accidents, or improper maintenance after the service is completed.

3. Refunds

We aim to ensure that you are satisfied with the services we provide. Refunds will only be offered under the following conditions:

• Service Not Provided: If the service was not completed as agreed, and we are unable to provide the requested service, we may offer a refund.
• Defective Parts: If a part we installed is found to be defective and cannot be repaired or replaced under warranty, we may offer a refund for the part and labor associated with the repair.

Refunds will be issued to the original method of payment and processed within 7-10 business days after approval.

4. Non-Refundable Items

• Non-Service Charges: Charges for diagnostics, inspections, or estimates that do not result in a repair or service are non-refundable.
• Customer-Caused Damage: If damage is caused to your vehicle due to factors outside of our control (such as misuse or failure to maintain the vehicle), these situations do not qualify for a refund or return.

5. How to Request a Return or Refund

If you wish to request a return, refund, or adjustment to the service, please follow these steps:

1. Contact Us: Reach out to us via phone or email within 7 days of service completion. Provide details about the issue and any supporting information, such as receipts or invoices.
2. Inspection: We may ask you to bring your vehicle back for inspection so we can assess the issue.
3. Resolution: Once we’ve reviewed your case, we’ll provide a solution, which may involve rework, replacement, or a refund.

6. Service Satisfaction Guarantee

While we are confident in the quality of our work, customer satisfaction is important to us. If you are not satisfied with the outcome of your service, please let us know as soon as possible so we can work to resolve any issues to your satisfaction.

7. Changes to This Policy

Commercial Motor reserves the right to modify or update this Return Policy at any time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return, refund, or service issue, please contact us:

Commercial Motor
📍 Address: Rewa Road, Semaria Chowk, Satna – 485001 (Besides Hotel Dashmesh Palace)
📞 Phone: [Your Contact Number]
📧 Email: info@carrepairservicesatna.com